Clear rules before
you make payment.
This policy sets out the general approach to participant cancellations, Academy cancellations and refunds.
Before payment
Please review the course description, published schedule, fees and eligibility before making payment. Contact TraaFin Academy if you need clarification.
Participant cancellation
A participant requesting cancellation should contact TraaFin Academy in writing as soon as possible. Refund eligibility, if any, will depend on the timing of the request, payment-processing deductions, course commencement and whether course access or materials have already been provided.
After course commencement
Once a course has commenced, fees are ordinarily treated as committed to the cohort and are generally not refundable. TraaFin Academy may, at its discretion and where operationally feasible, consider transfer to a future cohort in exceptional circumstances. A transfer is not guaranteed.
Academy cancellation or rescheduling
If TraaFin Academy cancels a course and does not provide a suitable replacement or rescheduled option accepted by the participant, the applicable course fee received for that cancelled course will be refunded. If a course is rescheduled, affected participants will be informed of available options.
Payment gateway and banking charges
Where permitted, payment-gateway, banking, foreign-exchange or other non-recoverable transaction charges may be excluded from a refund.
Processing
Approved refunds will be processed to the original payment method where practicable. The time for the credit to appear may depend on the payment provider and the participant's bank.
How to request
Submit the request through Contact Us with the participant's registered name, email, course and payment reference. Do not send card credentials or banking passwords.
Last updated: 23 August 2026.